Cookies

What are cookies?

A cookie is a small text file which is sent from the website to your computer. It contains information about you as a user on the website to personalise your experience. For example, to determine if you are a registered user and, if so, allow you access to registration protected areas of the site or the correct user profile.

Session cookies are only stored for the duration of your visit to the website and will be removed when the browser window is closed. For example, when you close your browser window the relevant authentication cookie is removed and you will need to login again the next time you visit the website.

Permanent cookies are stored for a period of time and are used to identify you when you return to the site. For example, your username may be remembered on the login page.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

 

How do we use Cookies?

We use cookies on our website to distinguish you from other users of our website. By collecting cookie information we can help provide you with a better experience when you visit our website and it also allows us to improve our site. 

By continuing to browse the site, you are agreeing to our use of cookies.
 

First Party Cookies

The following cookies are set by this website:

 

Cookie name duration intrusion level purpose
Essential cookies - these cookies are essential for the website to work properly and, strange as it is, so that we can tell if you have agreed to accept cookies.
SESS* session low

A session cookie is set to tell if you are:

  • anonymous - visiting the site but not logged in
  • authenticated - logged in so that you will be able to view registration protected areas of the site and your user profile.
  • admin - various levels of admin eg full admin or user manager
has_js session low

The site will determine if the browser has JavaScript enabled and a cookie is set so that the correct version of particular functionality is served.

SERVERID session low

Our sites are hosted on a cluster of servers and a cookie is set so that the browser looks at one of the servers for the duration of the visit.

pw_consent_seen session low

A cookie is set when the consent message has been displayed.

pw_consent_session_cookie session low A cookie to indicate if you have consented to cookies being set. Contains either true or false values.
pw_consent_permanent_cookie permanent
12 months
low

A cookie to indicate if you want the browser to permanently remember whether they have consented to cookies or not. Contains either true or false values.

Other cookies - if you do not say No to cookies, these may also be set.
PERSISTENT_LOGIN* permanent
20 years+
low

Remember me function keeps you logged in but for non-secure areas. You will need to login again to view your user profile or see the admin area if you are an administrator of the website..

webform- permanent
12 months
low

Used for webforms eg to tell if clients have submitted the webform to stop multiple submissions.

__utmb session low

These are Google Analytics cookies.

Google Analytics is used to look at the way people navigate through the site, which pages and links are popular etc to make sure that the site is effective in getting information to the site visitor. Google Analytics will not record any personal information such as your name or login details.

For more details, see Cookies and Google Analytics.

__utmc session low
__utma permanent
24 months
low
__utmz permanent
6 months
low
__utmv session low
__utmx session low
_hjClosedSurveyInvites permanent
365 days
low

Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.

_hjDonePolls permanent
365 days
low

Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.

_hjMinimizedPolls permanent
365 days
low

Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.

_hjDoneTestersWidgets permanent
365 days
low

Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.

_hjMinimizedTestersWidgets permanent
365 days
low

Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.

_hjIncludedInSample permanent
365 days
low

Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Admin cookies - used in the Administration area only
imce* permanent
15 days
low

Cookie set for use in the admin area to remember if you want images/documents sorted by name, size, date etc and for resizing images.

Third party cookies

If this site has code from a Third Party site, the Third Party site may set Third Party cookies on your computer:

  • if the page with the code is viewed, eg Google Analytics, YouTube, Hotjar
  • if you click the link to the Third Party site eg Facebook, Twitter, Google +1, LinkedIn, Vimeo, AddThis, Asset.tv.

The intrusion level of Third Party cookies vary and you should check their Privacy Policies for more details.  

Help Guides on Removing Cookies

The following guides can help you delete cookies stored by your browser:

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Hillier Hopkins is a trading name of Hillier Hopkins LLP, which is registered as a Limited Liability Partnership in England & Wales, No. OC303707. Registered Office: Radius House, 51 Clarendon Road, Watford, Herts WD17 1HP. Registered to carry on audit work in the UK by the Institute of Chartered Accountants in England & Wales and authorised and regulated by the Financial Conduct Authority. A list of members of the LLP is available at the above address. HH and Hi logos are trade marks belonging to Hillier Hopkins LLP. © Hillier Hopkins LLP.

The Financial Ombudsman Service is an independent public body set up to resolve individual disputes between consumers and businesses. For more information visit them at http://www.financial-ombudsman.org.uk/